FREQUENTLY ASKED QUESTIONS

Here are some of the most commonly asked questions we receive.
If we haven’t answered your questions here, just drop us a line and your question might even make this list.

Why do I need a website?

There are many reasons you need a website. Here are just a handful of the reasons why it is important to have a great website.

#1 Your Website is Up 24/7 365.

Your website will be available day and night delivering your message, content and services to your market.

#2 More Customers and Clients. 

More than 2.4 billion people use the internet every day, and 90% of those have purchased something, or contacted a company, online in the past 12 months. So by not having a website, you will be missing out on a big piece of the pie.

#3Websites Improve Your Customer Confidence & Business Image.

With a professional website, you will improve the overall impression your business gives to the public. In turn, your customers will develop a greater sense of confidence in you and what you have to offer to the world.

#4 Websites Are Not Just Local, They Are Global.

Most small businesses are only able to market to their town and surrounding communities. With a website, you have the ability to take your goods and services across America and around the world.

#5 Your Website is the Center Piece for Your Online Platform.

At the center of your online presence is your website. All of your social media, e-mail marketing, content, products, and services will be intersecting on your website. Through this medium you will create authority with your audience.

What is the process?

Listen

The first thing we will do is listen to you. We will discover your vision, mission, and goals for your website.

Plan

Next we will plan out a website design that is functional, easy on the eyes, and that serves the purpose you are intending your website to have.

Design

Then we will design and code the plan we have created. We will keep in touch daily if needed to ensure we are creating your vision.

Launch

After the design is complete we will go through testing and optimization process to make sure all the I’s are dotted and T’s are crossed before it goes out into the public eye.

More Information

How long will it take?

We are generally booked out 1-3 months in advance. Once we are ready to work on your site it usually takes 4-6 weeks to build. This time frame varies depending on how complex your site is and whether you have everything ready to go (content being provided by clients is often the biggest hold up on sites being finished in time).

We will give you a clear timeline when we quote you. And we stick to our timeline. So as long as you provide what is needed, your site will go live at the time we agree to.

How much will it cost?

The cost will vary depending on the of site you’re looking for. Most basic small business websites will cost about $2,200. Which includes design, building, hosting, domain name, and a free year of support.

If you want more features, such as complex forms, online bookings, membership etc., you’ll be looking at spending more money. You can fill in the quote form to give more information on what you’re looking for and we will give you a clear idea of the price range you’ll be looking at.

We are committed to providing a quality of service that is value for money!

What do I need to provide?

You will need to provide all the content (text) for the site, logo, and any custom professional images.

If you feel nervous about writing your own content you can hire a copywriter. We highly recommend this if you are not confident or if you feel a little unclear on what you are actually selling. You will have the best results with your site if you have a clear message of who you are, why your services are great, and why someone should use/buy from you. So it can be well worth the money to hire someone to help you make the text clear.

We can provide reference for your websites content upon request.

Will I be able to update my website after it's built?

Yes! We build all our sites using WordPress for this very reason. Our sites have a really user friendly back-end, which means you will be able to update your own content and images or even write a blog.

What if I need help after my site is built?

We provide a solid support package for you after your site is built. This is available in person, Skype, or Google Hangouts. We will guide you through the back end of your site and we will also provide video links to show you how to update your site if you forget after our training.

We are here for you! If you have any questions, just send us an email and we will get back to you within 24-48 hours. We will either resolve the issue or point you to a video of how you can fix the issue yourself. Our goal is to enable you, so that more and more you will know how to do simple updates yourself. As a part of your maintenance package you have up to 30 minutes per month of technical support and modifying existing content.

Are there any on-going costs?

All websites have ongoing costs and don’t just maintain themselves. But never fear, we can help you out with that. We package all the costs associated together, so you only have to think about one bill to keep your site up and running. The ongoing cost for a basic/small business website is $780 annually. And your first year after a site build is FREE.

Here’s what’s included:

Hosting and Domain Name

This is an annual cost, all websites have to cover. We include it in our costs so you don’t have to worry about mulitple bills. We use a host which is designed specifically for WordPress sites. This means that your site will function well and run fast.

 

Backend Updates

Websites need to stay updated in the backend. There are plenty of people out there who want to gain access to your site so they can use the resources for their own use (it’s not about you specifically most of the time, it’s just about them accessing as much resource as they can). To make sure that doesn’t happen it’s important that the backend stays updated. So we will login frequently and make sure everything is updated.

 

Daily Backups and Site Revert (up to 30 days)

We will make sure your site is updated each night and stored up to 30 days. If anything goes wrong with your site, or even if you accidentally muck up something when making changes, we will revert your site to a previous update as long as it’s within the 30 days window.

 

Security Monitoring

We’ll set up your site so it is secure, monitor it continually and block out the bad guys. If they somehow get through our defenses (very unlikely) we will revert your site to the previous day’s backup.

 

Technical Support

As a part of your maintenance we will be available for technical support. You get 30 minutes of support a month, most questions are able to be dealt with in 5-15 minutes. So this is usually ample time for most needs. We like to equip our clients with the skills to be able to update their own content, so we will often send you videos of how you can do what you’re trying to do. Of course we’re also more than willing to perform the task for you.

If you run out of time (We’ll let you know when you’re running out of time) you can purchase more time at a rate of $50 per hour.

*NOTE: If you have a more complex site the maintenance cost will be higher to cover added technical support needed and also premium plugins that are required to run your site. We will let you know this cost when you get your original quote.